General
1. Do I need to have any trading experience?
Yes, Kerford only takes on individuals if they can be classified as intermediate customers by demonstrating the required level of expertise and understanding in the product they wish to trade. If you are unsure about your trading experience please inform our sales team prior to opening your trading account.
2. How safe and efficient is trading with Kerford over the internet?
Kerford's clients benefit from dealing through our own Internet server rather than the World Wide Web (www). This reduces the time taken to send and receive information from one computer to another. Clients also benefit from a highly sophisticated 128 bit encryption security system. Through the world class security software ensures that your account cannot be accessed by other users of the internet. To activate your trading account you are required to choose a user name and password. These, in addition to a unique security key and signature generated on your computer, are used by the system to secure and authenticate your trading account. However the speed of your connection will also depend on the speed at which you connect to the service.
3. What other services can I receive through Internet dealing?
- Free 24 hour financial news service.
- Free Real time charting.
- Multiple account dealing, ideal for fund managers
- Internet Dealer and back office chat service, which gives you, contact with us 24 hours a day.
- 24 hour Foreign Exchange and precious metal dealing service.
- Independent Forex price information of dealing prices prior to dealing.
- 2 pip spreads in major currencies.
- Daily market reports and on line dealer feedback on the market.
- 24 hour stop loss and limit order placing and execution.
- Complete tick data of prices on major currencies and High/Lows.
4. How do I open an account?
Please contact us or one of our authorized Introducing Agents operating closer to your area of domicile and you will be able to obtain the relevant account opening information by the means you choose.
5. How much money do I need to open an account?
We accept an initial margin in excess of $5,000 USD or the equivalent in any major currency. The issuing Bank must be acceptable to us.
6. Can I deal on the phone as well as the internet?
Kerford's clients can deal on the telephone if they wish. You can open a position on the Internet and close it on the telephone, or vice versa. You can call us any time on the telephone.
7. How long does it take to execute a deal via the internet?
Clients can expect to deals to be executed within seconds. Dealing on the Internet is generally quicker than dealing on the telephone.
8. How do I get my money out of my account?
A client can have money wired back from their segregated account within 48 hours in normal situations. Kerford requires a written request from the client stating the amount they wish to have transferred and their bank details, including account number and branch code. Please note that Kerford will not make third party payments.
9. Can I send funds from a third party to my account?
Funds have to be transferred to us from the account holder's account and not from third parties. Remittances from third parties account will not be acceptable and may be returned in certain circumstances.
10. What hours are Kerford services available?
Kerford's dealing room is open 24 hours from Monday - Friday
11. Can I place limit and stop loss orders?
Kerford clients can place limit and stop loss orders at any time .
12. How can I check my deals for the day?
Clients can click on back offices services in their dealing software and see a number of options. A client can then click on "trades for trading day" and "orders for the trading day" to see their position.
13. How do I transfer money in and out of my account?
You can TT, SWIFT, or CHAPS money from your Bank account to your Kerford accounts by contacting Kerford Investment Limited by e-mailing or phone.
14. What are the risks?
Please refer to the risk warning in the website or our Risk Disclosure Notice which is included with the account opening documentation.
15. When do I receive my login info after registering for my free demo trading account?
Your login information will be provided by email within few minutes after you request the free 30 day demo trading account. Before you can practice trading, you must download the Kerford's Trading System platform. Total time for downloading is about 1 to 20 minutes depending upon your Internet connection Speed.
